Feel The Love

How do your customers love you? Let us count the ways. Actually, if you are counting, and working on improving the reasons your customers love you, you’re nurturing one of the strongest engines available to power your way to growth. But first, let’s start with a little background. In December 2003 Harvard Business Review published…
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Seven Ways To Be More Effective Using Metrics

Many organizations use performance metrics as a method for staying on strategy and measuring their progress. For many, however, it’s difficult to tell whether the effort put into gathering and reporting the measurements is worth the results. For those defining their measures through review of a standardized laundry list, any performance lift is mediocre at…
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