In this Financial Times article Luke Johnson makes the case that every run-away success he has had in his life stems from founding an organization that provides superlative customer service. Because so few do provide good customer service, those who can do so, consistently, are rewarded. Johnson offers us the underpinnings of providing great service, and I have to agree with him. The foundation of great customer service is hiring people who love to serve your customers and make them happy. Take a peek. I think you’ll agree.